Return & Refund Policy

We want you to love what you’ve ordered! If something isn’t right, let us know—we’re here to make it better.

Damaged, Defective, or Incorrect Items?

Please inspect your order as soon as it arrives. If there’s an issue (e.g., damage, defect, or wrong item), contact us immediately at:
📧 Email: contact@celliq.com.my 
📞 Phone/WhatsApp: +6011-1269 4919
We’ll quickly assess the situation and arrange a solution for you.

Need an Exchange?

To get the correct item as fast as possible:
1. Return the original item (once approved).
2. The correct item will be posted to you. 
(Note: Exchanges are subject to product availability and return approval.)

Refund Policy

We offer refunds only if:
✔ The wrong product was delivered.
✔ The item arrived damaged or defective.
✔ The order wasn’t received within 60 working days of payment.

Important Conditions:

• Items must be unused, in original packaging, and in resellable condition.
• Shrink-wrapped products must be unopened.
• Shipping fees are non-refundable.
• We reserve the right to decline returns that don’t meet these criteria.

How Refunds Work:

1. Return the item (we’ll provide instructions).
2. We inspect it upon arrival.
3. If approved, your refund will be processed (excluding shipping costs).
4. You’ll be notified via email once completed.    
⚠ Please note: We’re not liable for return shipments lost/damaged in transit—we recommend using a tracked shipping method.

What to Expect After Returning an Item

• Confirmation email when we receive your return.
• Updates within 14 working days on your refund or exchange status.

Questions?

We’re happy to help! Reach out at contact@celliq.com.my or call +6011-1269 4919.